Information

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Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Frequently Asked Questions

Everything You Need to Know Before We Start Stitching

At Extravagant Stitches Embroidery, we want ordering custom embroidery to be simple and enjoyable. Below are answers to common questions about personalization, pricing, designs, turnaround times, shipping, care, and custom orders.

ORDERING & CUSTOMIZATION

1. What items can you embroider?

We can embroider a wide variety of suitable fabric items, including towels, tote bags, caps, shirts, sweatshirts, jackets, baby blankets, bibs, robes, aprons, Bible covers, bags, uniforms, linens, gifts, ministry items and more.

Because some materials, shapes and constructions are not suitable for machine embroidery, we review unusual items before accepting an order.

2. Can I request a completely custom design?

Absolutely! Custom embroidery is at the heart of what we do. You may request names, monograms, wording, logos, decorative designs, faith-inspired designs and other personalized artwork.

Use our Request a Quote form to tell us what you have in mind.

3. Can you embroider names and monograms?

Yes. Names, initials and monograms are among our most popular personalization options. You can select your preferred wording, font and available thread colors.

Please double-check all names, initials, dates and wording before submitting your order.

4. Can you embroider business, church or organization logos?

Yes. We can embroider suitable logos for businesses, churches, ministries, schools, organizations and special events.

The logo may first need to be converted into an embroidery-ready file, a process called digitizing. A digitizing fee may apply.

You must have permission or appropriate rights to use any logo or artwork you submit.

5. Can you reproduce any picture as embroidery?

Not every image translates directly into embroidery. Detailed photographs, tiny lettering, gradients and extremely complex artwork may need to be simplified.

We will review your design and recommend adjustments when necessary to produce a clean embroidered result.

DESIGNS & DIGITIZING

6. What is embroidery digitizing?

Digitizing is the process of converting artwork into instructions that an embroidery machine can understand. The digitized file controls stitch type, direction, density, sequence and other elements required to stitch the design properly.

It is more than simply converting an image into another file format.

7. Is digitizing included in the embroidery price?

Simple designs may not require an additional charge if we already have an appropriate embroidery file. New logos or complex custom artwork may require a separate digitizing fee.

Any applicable digitizing charge will be communicated before you approve the order.

8. What file formats can I submit?

For artwork review, high-quality PNG, JPG, PDF, SVG, EPS or other clear vector artwork is generally helpful.

If you already have an embroidery machine file, let us know which format you have. We will confirm whether it is suitable for our equipment.

9. Will I see the design before you embroider it?

For qualifying custom orders, we may provide a digital proof showing the proposed design, wording, layout or colors before production.

Please review proofs carefully. Production begins after the required approval.

10. Will the embroidered design look exactly like the image on my screen?

We work to reproduce your approved design as closely as embroidery allows. However, thread has texture and dimension, and colors may appear slightly different from digital screens.

Minor differences are a normal part of custom embroidery.

PRICING & QUOTES

11. How much does custom embroidery cost?

Pricing depends on several factors, including the item, design size, stitch count, complexity, number of colors, digitizing requirements, quantity and any special preparation needed.

For personalized or bulk projects, use our Request a Quote page and we will provide pricing based on your specific order.

12. Why does stitch count affect the price?

A design containing more stitches generally requires more machine time, thread and production resources. Stitch count is therefore one of several factors used when determining embroidery pricing.

13. Is there a minimum order?

Individual personalized items are welcome unless a particular product listing specifies otherwise. Some commercial, bulk or special-order products may have minimum quantities.

14. Do you offer discounts for bulk orders?

Yes. Quantity pricing may be available for qualifying bulk orders such as church, ministry, business, organization, family reunion and event orders.

Request a quote with the item and quantity you need so we can provide accurate pricing.

15. Are there additional charges for personalization?

Some products include basic personalization, while others may have additional charges for larger designs, extra embroidery locations, complex artwork or digitizing.

The applicable charges will be disclosed before the order is finalized.

CUSTOMER-SUPPLIED ITEMS

16. Can I bring or send my own item to be embroidered?

In many cases, yes. Customer-supplied garments and other items must be inspected or approved before embroidery.

Some fabrics, finished products or difficult-to-hoop items may not be suitable.

17. What happens if my customer-supplied item is damaged during embroidery?

We take considerable care when embroidering customer-provided items. Machine embroidery, however, involves needles, machinery and fabric handling, so there is always some inherent risk.

Our customer-supplied-item terms will be provided before qualifying orders are accepted. We strongly recommend discussing valuable, sentimental or irreplaceable items with us before submitting them.

18. Can you embroider expensive or sentimental items?

Please contact us first. We may decline items that are extremely valuable, delicate, irreplaceable or unsuitable for machine embroidery.

PRODUCTION & TURNAROUND

19. How long does an embroidery order take?

Turnaround depends on the product, design complexity, quantity, current workload and whether digitizing or special materials are required.

Your estimated production time will be provided when appropriate. Production time does not include shipping transit time.

20. When does the turnaround time begin?

For custom work, production generally begins after all required information, artwork, approvals and payments have been received.

Delays in approving a proof or supplying information may move the completion date.

21. Do you offer rush orders?

Rush service may be available depending on our production schedule and the size and complexity of the order. Additional charges may apply.

22. Can you guarantee delivery by a particular date?

We will make every reasonable effort to meet an agreed production deadline. However, carrier transit times can be outside our control.

If your order is for a wedding, birthday, church event, conference or other fixed occasion, please order as early as possible.

CHANGES, CANCELLATIONS & RETURNS

23. Can I change my personalization after placing an order?

Once an item has been digitized, prepared or embroidered, changes may not be possible and additional charges may apply.

24. Can I cancel a custom order?

Please contact us as soon as possible. Cancellation eligibility depends on how far the order has progressed.

Orders that have already entered customization or production may not be cancelable.

25. Can personalized items be returned or exchanged?

Because personalized and custom-made products are created specifically for you, they generally cannot be returned or exchanged for reasons such as ordering the wrong size, choosing the wrong color or submitting incorrect personalization.

This does not affect situations where we made an error or an item arrives defective.

26. What if there is an error in my embroidery?

If we make an error that differs materially from the approved order details, please contact us promptly with clear photographs.

We will review the issue and work with you toward an appropriate solution.

27. What if I entered the wrong name or spelling?

Customers are responsible for checking personalization before submitting or approving an order.

We embroider the information provided or approved, so please carefully check spelling, capitalization, dates and initials.

SHIPPING & LOCAL ORDERS

28. Do you ship orders?

Yes. Shipping options and charges are provided during ordering where available.

Shipping time is separate from production time.

29. Do you offer local pickup?

Local pickup may be available for qualifying orders in the Hutto, Texas area. Select or request local pickup when available and wait for confirmation that your order is ready before arriving.

30. Will I receive tracking information?

When tracked shipping is used, tracking information will normally be provided after your completed order has been handed to the carrier.

31. What happens if my package is delayed?

Carrier delays can occasionally occur after an order leaves our possession. We will help provide available tracking information, but delivery schedules ultimately depend on the shipping carrier.

Please order well ahead of important events.

COLORS, SIZING & PLACEMENT

32. Can I choose my thread colors?

Yes. Many designs can be customized with available thread colors.

We can also recommend combinations that complement your garment, logo or event colors.

33. Can you match an exact color?

We will make a reasonable effort to select the closest available embroidery thread. Exact matches to screen colors, printed colors, paint colors or other materials cannot always be guaranteed.

34. Where can the embroidery be placed?

Placement depends on the item and design. Common locations include the left chest, center chest, sleeve, cap front, towel border, bag front and blanket corner.

We will recommend placement based on appearance, embroidery-machine access and the construction of the item.

35. How large can my embroidery design be?

Maximum design size depends on the item, embroidery location, available sewing field and design characteristics.

We will recommend an appropriate size that balances visibility, durability and appearance.

CARE & QUALITY

36. How should I care for embroidered items?

Follow the care instructions for the underlying garment or product whenever possible. Generally, gentle washing, mild detergent and avoiding harsh bleach directly on embroidery will help preserve the stitching.

Turn embroidered apparel inside out before washing when practical, and avoid placing a hot iron directly on the embroidery.

37. Is machine embroidery durable?

Yes. Properly produced and cared-for machine embroidery is highly durable. Unlike printed decoration, the design is created with thread stitched directly into the material.

38. Will embroidery shrink or wrinkle after washing?

The underlying fabric may shrink or change depending on its fiber content and care. Proper stabilizing helps embroidery retain its appearance, but following the product's washing instructions remains important.

SPECIAL & BULK ORDERS

39. Do you accept church and ministry orders?

Yes! We welcome orders for churches and ministries, including ministry apparel, towels, bags, gifts, event items, Bible covers and other suitable embroidered products.

40. Do you offer business and corporate embroidery?

Yes. We can create embroidered polos, work shirts, caps, bags and other suitable branded products for businesses and organizations.

41. Can you make gifts for weddings, birthdays and special occasions?

Absolutely. Personalized embroidery makes a wonderful gift for birthdays, weddings, anniversaries, baby showers, graduations, retirements, Mother's Day, Father's Day, Christmas, pastoral celebrations and many other occasions.

42. Can every item in a group order have a different name?

Usually, yes. Individual names or personalization can often be added to group orders.

Because this requires additional setup and production work, pricing may differ from an order in which every item uses the same design.

CUSTOM ORDERS

43. I don't see the product I want. Can you still make it?

Possibly! Our website represents only part of what we can embroider.

If you have something different in mind, submit a Request a Quote and describe the item and design you want.

44. What information should I provide when requesting a quote?

For the fastest and most accurate quote, please provide:

The item you want embroidered
Quantity
Desired wording or design
Approximate embroidery size and placement
Preferred thread colors
Logo or artwork, if applicable
Whether you are supplying the items
Your desired completion date

45. How do I get started?

Browse our shop for available products or use the Request a Quote form for custom, bulk or special projects.

Tell us your idea, and we'll help determine the best way to bring it to life in stitches.

Still Have Questions?

We're happy to help.

Extravagant Stitches Embroidery
Hutto, Texas
Phone: 737-964-3444
Email: info@extravagantstitches.com
Instagram: @extravagantstitches

Custom Creations, One Colorful Stitch at a Time.

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